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The Customer-Driven Company
Moving from Talk to Action
Contributors
Formats and Prices
Price
$24.99Price
$31.99 CADFormat
Format:
Trade Paperback $24.99 $31.99 CADThis item is a preorder. Your payment method will be charged immediately, and the product is expected to ship on or around April 21, 1993. This date is subject to change due to shipping delays beyond our control.
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Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
- On Sale
- Apr 21, 1993
- Page Count
- 320 pages
- Publisher
- Basic Books
- ISBN-13
- 9780201608137
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