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Treat Your Customers
Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
Contributors
By Bob Miglani
Formats and Prices
Price
$9.99Price
$12.99 CADFormat
Format:
- ebook $9.99 $12.99 CAD
- Hardcover $17.95 $23.95 CAD
This item is a preorder. Your payment method will be charged immediately, and the product is expected to ship on or around April 18, 2006. This date is subject to change due to shipping delays beyond our control.
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Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family’s Dairy Queen(R) store. Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.
- On Sale
- Apr 18, 2006
- Page Count
- 160 pages
- Publisher
- Grand Central Publishing
- ISBN-13
- 9781401384333
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