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Robert Spector

About the Author

Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national bestsellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit http://www.robertspector.com.

Anytime, Anywhere

by Robert Spector

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